Frequently Asked Questions
Everything you need to know about our premium arborist apparel and gear.
What is the typical shipping time for orders?
Standard shipping usually takes 3-5 business days within the continental United States. Expedited shipping options are available at checkout for urgent gear needs.
Can I return or exchange apparel that doesn't fit?
Yes, we offer a 30-day return and exchange policy on all unworn clothing with original tags attached. Please visit our returns portal to start the process.
Are your work shirts and jackets durable enough for daily climbing?
Absolutely. Our apparel is specifically designed for the arboriculture industry, featuring reinforced stitching and abrasion-resistant fabrics to withstand daily tree work.
Do you offer bulk discounts for tree service crews?
We provide tiered pricing for large orders. Please contact our sales team directly for a quote on outfitting your entire crew with Bartlett gear.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
How do I care for my technical climbing trousers?
To maintain the integrity of the fabric, we recommend machine washing on a cold, gentle cycle and hanging to dry. Avoid using bleach or fabric softeners.